Our Customers' Reviews
MY EXPERIENCE HERE ON 1ST VISIT WAS MOST IMPRESSIVE. AS I WAS TREATED WITH ROYALTY ON JUST SOLVING A PROBLEM BUT ALL THE WHILE OBSERVING HOW THE OTHER CUSTOMERS WERE SERVED WITH POLITENESS AND PROBLEM SOLVING AS A NORMAL ACTIVITY SERVED WITH A SMILE AND A GOOD ATTITUDE! RUBIN WAS THE SERVICE ADVISOR THAT MADE THE EXPERIENCE WORTH LOOKING FORWARD TO THE NEXT TIME KNOWING THIS IS WHAT HE DOES! I HAVE NO PROBLEM WITH LEAVING MY CAR AND GETTING AN HONEST OPINION ON WORK TO BE DONE AS IF I WAS A FAMILY MEMBER. YOU DONT FEEL AS THOUGH YOU'RE JUST BEING SOLD, I EVEN WATCHED A CUSTOMER GIVE HIM THE SNUBB FOR NO REASON JUST AFTER HE BENT OVER BACKWARDS TO TAKE CARE OF THEM WITHOUT EVEN AN APPOINTMENT. THIS PLACE DESERVES A GOOD REVIEW! THANKS RUBINFOR GOING THE EXTRA MILE FOR YOUR CUSTOMERS! I'LL SEE YOU SOON
— RICK R., VENICE, FL
STAFF WAS AWESOME AND VERY RESPECTFUL AND A GREAT PRICE
— vicky w., VENICE, FL
Finally!!!! I found a HONEST place that was not trying to take advantage of me as a woman. Edison you are so professional, so patient and caring. I loved the way you took your time explaining what my car needed, Thank you so much!! Definitely will go back and recommended you guys to my family and friends.
— denise ., tejada, FL
Kind, knowledgeable, professional workers. I have gotten my oil changed there for over a year. This time I also got new tires. Very happy with the service and the products.
— Janel S., Venice, FL
I'm from Canada and had a problem with my A/C Edison and the mechanics took fantastic care of our vehicle and us. These guys are 5 star ++ I am so happy I have found a place when I am in Florida to take my vehicle to and feel I can trust them. FANTASTIC all around!! Thanks guys!!
— Glenn F., Brechin, FL
Quick efficient service. Friendly knowledgeable staff.
— Gary B., Venice, FL
The manager and mechanics at this Tuffys are professional and courteous. They go out of their way to keep my older car working. I always know what it will cost for repairs. They are honest. If the service is going to take a while, they will arrange to take me home and pick me up, as I live alone. I have always received top notch service, and will continue to take my car to Tuffys.
— Christine S., Venice, FL
Pleasure working with Edison and the crew. Quick and honest service.
— Joe B., Venice, FL
After posting a negative review Edison contacted me within 30 mins. Heard my complaint, apologized for my negative experience and turned the situation around and was kind and understanding. He offered to look at the car and make the situation right and he did. My husband and I decided to bring the car back to tuffy. Feeling heard out and understood was such great customer service. We also appreciate that Craig worked on how he was speaking to us. I am very glad that there is a mechanic shop willing to work out a problem. Thanks for great customer service from Edison and we do appreciate Craig's knowledge.
— Virginia P., Venice, FL
I called for an appointment and they made one for me STAT, not a problem. I previously was taking my vehicle elsewhere but no longer.
— Jeanne M., Englewood, FL
Brakes are grinding! Able diagnose the problem give you an estimate. Fix it and on my way out ! Very professional, pleasant manager ! Great waiting area with Tv to entertain! Thank you ! Keep up the good work!
— Teo P., Northport, FL
Car trouble early morning and your staff was able to diagnose the problems, review with me, promptly repair (with a discount) in a very timely, friendly, professional manner. A special thank you to Edison for his great customer service! Been going here since I moved to Venice 2 years ago and will continue to have my car serviced here! Thank you!
— Lisa M., Venice, FL
I needed exhaust repair on my 20 year old Volkswagen, the muffler had rusted away from the exhaust pipe and it was very loud and the pipe was banging on the undercarriage. When I called Edison said they were busy at the time but bring it in a hour. They custom made a repair link, changed my oil and rotated my tires. The bill was very reasonable and I was treated great as they showed me the situation and came up with the solution. What more could you ask for? Thanks Tuffy of Venice!
— Douglas F., Venice, FL
Thanks so much, for the great service and taking me in on time with my appointment. High recommended this location.
— Crystalynn V., North Port, FL
Very happy with my service.
— Terry L., Garrison, FL